My experience at the Hilton was solid. The rooms were fine, view was fine, staff was fine, food was fine, location was great, overall not much to really pick on.
However, the lounge experience was not up to par whatsoever mainly due to the hands-off (or “reactive”) service. We went for happy hour twice and not once were our empty plates cleared during the 4 hours we spent there across two visits. The lounge was not busy during our visits – in fact, the staff spent lots of time chatting, being on their phone, or simply nowhere to be found, and it was not uncommon for the drink trays to be empty or wine bottles to sit empty for long periods. Bottom line – for the price this hotel sells for, the hard product is adequate, but there are definitely better options in town.
RealScore
Service: 7.0
Design and Room Size: 8.0
In-room Amenities: 8
Bathroom Size and Layout: 10
View from (my) Room: 8
Hotel Location: 8
Available Guest Facilities: 9
Food Quality: 7
Food and Beverage Service: 6
Executive Lounge Quality: 6
Final RealScore: 7.90
Final RealRating: A
Hotel is built/opened: 2018
Total number of rooms: 335
Length of stay: 2 nights
Membership level at check-in: Diamond
Room type experienced: Executive Premium Room (better amenities)
Hotel4Real! 
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