The hotel was older, but the team here was great. On my second day here during breakfast, I encountered some slight issues with the service. Restaurant manager Hewen (庄贺文) apologized profusely, listened to my concerns, spoke candidly, and jumped into action. We observed dinner service that same day and saw MASSIVE improvements – most if not all of the previous imperfections were corrected, and the team did an amazing job managing the restaurant. Hewen and myself maintained connection throughout my stay, and during her time off, the other manager Jessica and her team kept it up very well and took good care of everyone.
Stella and Jason at the lounge were both absolutely amazing as well. Jason was greeting us like an old friends every time we entered the lounge, and his service was impeccable – his personable approach and bubbly but also down-to-earth personality amazed us during our every single lounge visit, and his attention to detail never left us with empty wine glasses. Stella was wonderful as well in her own way, and her signature cocktail “Stella Special” was delightful – we had two each and would have asked for more if we weren’t loaded already. With them and the team taking care of us, we made sure that we made time every day to spend a couple quality hours at the lounge.
Having stayed at almost all international upscale hotels in Shenyang, I have to say that even though there were newer hotels out there with fancier pools, grander lobbies or floor-to-ceiling windows, nothing beats a team of energetic and caring people, and that’s exactly what the Westin had.
RealScore
Service: 8.5
Design and Room Size: 8.0
In-room Amenities: 8
Bathroom Size and Layout: 9
View from (my) Room: 7
Hotel Location: 8
Available Guest Facilities: 10
Food Quality: 5
Food and Beverage Service: 8
Executive Lounge Quality: 9
Final RealScore: 8.21
Final RealRating: AA
Hotel is built/opened: 2002
Total number of rooms: 508
Length of stay: 3 nights
Membership level at check-in: Titanium
Room type experienced: One-bedroom Suite
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