I chose the Marriott Marquis for a Christmas stay for its impeccable location, however I left feeling like location was the only positive thing on offer here.
I did mobile check-in to avoid the line-up, and ended up getting stuck for even longer at the front desk because I had to wait for someone to attend the mobile check in line. The girl who eventually checked me in seemed bothered, rushed the process and assigned me to a TINY room in the corner with half of the window blocked off. I was staying for just the night so didn’t bother switching, but I thought even without an upgrade I shouldn’t get a room of this quality as an elite member. I then proceeded downstairs to meet my partner, who told me he was “scolded” by security for entering from the wrong entrance. Huh?
I have to agree the location was indeed unbeatable and the hotel was very busy so they might have dropped more balls than they usually do, but overall my experience here was inexcusably bad. I do not intend to return, but if one day I do, I’d love to see for myself which entrance I’m not allowed to use.
RealScore
Service: 3.5
Design and Room Size: 7.5
In-room Amenities: 7
Bathroom Size and Layout: 10
View from (my) Room: 6
Hotel Location: 10
Available Guest Facilities: 9
Food Quality: N/A
Food and Beverage Service: N/A
Executive Lounge Quality: N/A
Final RealScore: 6.68
Final RealRating: B
Hotel is built/opened: 2010
Total number of rooms: 712
Length of stay: 1 night
Membership level at check-in: Gold
Room type experienced: Standard Room
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