This hotel will hold a special space in my heart, as a little mistake at the door pretty much ruined my first day in Beijing after a long flight from Europe.
This happened a few years back – I arrived into PEK more than an hour ahead of schedule and as a result, my pre-arranged ride was not there. Exhausted and jet lagged, I was eager to hit the bed, so I decided to grab a taxi. When I arrived at the hotel a bellman came up with a big smile and offered to help me with my bags, and I happily agreed as I was way too tired to worry about my bags. It turned out that I should have paid more attention. I arrived upstairs at the front desk and when I was reaching for my passport, I realized to my horror that a duty-free bag (with my passport inside!) was left behind in the taxi. After quite some hassle I did end up getting everything back, but not to mention a whole day of relaxation I could have enjoyed, the ordeal set me back ~600cny out of pocket just for transportation and to compensate the poor cab driver who made his way across the city just to give my stuff back to me. The concierge manager on duty apologized profusely, yet I still blame myself more than anyone else, so I did not ask for any compensations.
The hotel itself was great. Albeit older, it did have all the amenities plus a great view. Renovation is now underway as well. Service in general was on point, and the lounge had a passable buffet and a good bar collection.
All things considered, my stay was good – and the drama was more educational than anything. I look forward to returning after the long-overdue renovation is finished.
RealScore
Service: 7.5
Design and Room Size: 7.5
In-room Amenities: 8
Bathroom Size and Layout: 10
View from (my) Room: 8
Hotel Location: 8
Available Guest Facilities: 10
Food Quality: 8
Food and Beverage Service: 6
Executive Lounge Quality: 7
Final RealScore: 8.00
Final RealRating: A
Hotel is built/opened: 2008
Total number of rooms: 522
Length of stay: 4 nights
Membership level at check-in: Titanium
Room type experienced: Corner Room / Junior Suite
Hotel4Real! 
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