Delta has been one of my favourite Marriott brands for many years, because of the consistency and simplicity it offers while being warm and personable. However, I found my experience at the Delta Toronto Airport somewhat missing the mark, while being adequate in some other ways.
The one thing I take for granted at Deltas was the consistent friendly service. While a select few front desk and bell team members did deliver that, interactions with other associates felt transactional at best.
I was originally upgraded to a one-bedroom suite, although by check-in the suite was not ready. I did arrive early, was travelling solo and this was just a layover, so I decided to take a regular King room that was ready at the time. The room I got was okay. While a typical last-gen Delta room, the layout was more like an open studio thanks to its larger size and longer shape.
The room came with a pretty standard bathroom, nothing seemed exactly special about it. However, I was pleasantly surprised to see the range of toiletries available, given this was a standard room in an airport hotel in Canada.
If I had to specify one thing I was not okay with in the room it had to be the weird walk-in closet cubby thingy with its own pot light but no mirror. Not exactly complaining that it existed, I was more so confused why it was necessary. I’m guessing it had something to do with the wall layout, but at least put a mirror there so it feels more like a closet?
The one thing of note was that the hallway seemed never-ending because of the shape of the building itself. I got thousands of steps in on my departure day when my key stopped working not once, but twice. Saved me a visit to the gym that day that’s for sure, but not exactly pleasant just prior to boarding a long flight across the ocean.
Speaking of flights, the hotel offered a shuttle to/from YYZ every 30 minutes, and it was reliable during my stay both ways. Breakfast was available, if you can find where it is – there were multiple arrows contradicting one another. Once I found the restaurant everything was good. There was a buffet and also an a la carte menu. I went for the buffet, and while mostly standard, they did have some nice add-ons like smoked salmon and fresh, warm pastries. Service was good during breakfast as well.
For Platinum elites and above, an elite pantry was also available on the 12th floor, although the options up there were pretty limited even for a Delta pantry – mostly soda cans, bags of chips and trail mix, and some random items like hard boiled eggs and cheddar sticks. View was great up there though.
Just like Toronto Pearson, the airport the hotel serves, I was finding myself looking for interesting things to say about my stay but I just couldn’t. Mediocre might be a bit harsh, because the hotel did deliver as promised – clean room, nice breakfast, pantry and Starbucks among others. That being said, I’m having a hard time justifying anything beyond “adequate”, especially from the “lack of interest” by some guest services team members. Frankly I expected more from a Delta, but maybe I shouldn’t have from this one in the first place, considering I did see the 3.9 rating on Marriott’s website before I booked.
RealScore
Service: 7.5
Design and Room Size: 7.5
In-room Amenities: 7
Bathroom Size and Layout: 7
View from (my) Room: 6
Hotel Location: 7
Available Guest Facilities: 7
Food Quality: 7
Food and Beverage Service: 7
Executive Lounge Quality: N/A
Final RealScore: 7.02
Final RealRating: B
Hotel is built/opened: 1954
Total number of rooms: 433
Length of stay: 1 night
Membership level at check-in: Titanium
Room type experienced: Premium Room (better amenities)
Hotel4Real! 
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